Cancellation & Refund Policy

1Overview

This Cancellation and Refund Policy explains how cancellations, refunds and billing corrections work for paid plans, memberships, credits and add-ons on Billing Saathi, a GST billing and inventory software product of Diginest Solution ("Diginest", "we", "us").

Billing Saathi is digital software that gives you access as soon as a plan is activated. That is why we offer a free trial first, and why refunds apply only in the situations described below. This policy is part of our Terms and Conditions.

2Free Trial

You can start with a 30-day free trial, with no credit card required. Use it to check features such as GST invoicing, inventory, reports and e-invoice before choosing a paid plan. You can stop using the trial at any time without any charge.

3Cancelling Your Plan

• You can cancel your plan at any time from Settings → Membership or by emailing us at support@billingsaathi.com.
• After you cancel, your plan stays active until the end of the billing period you have already paid for.
• You will not be charged again for the cancelled plan. whether plans renew automatically, and add a line about turning off auto-renewal if they do.
• Plan changes or downgrades take effect from your next billing period.
• Cancelling does not delete your data straight away. Please export your records before closing your account, as explained in our Privacy Policy.

4When We Issue Refunds

We will review your request and issue a refund in these situations:

• Duplicate payment: you were charged more than once for the same plan or order.
• Payment taken but not activated: money was deducted but your plan or credits were not activated, and we could not fix it within 3 working days.
• Wrong amount: you were charged an amount different from the price shown at checkout.
• Required by law: where applicable Indian law requires us to refund.

5What Is Not Refundable

Unless section 4 applies, the following are not refundable:

• The remaining time on a plan after you cancel it, or part of a billing period you did not use.
• Credits already used, such as messaging or e-invoice credits. credits policy, including whether unused credits expire.
• Add-ons or services that have already been delivered or set up for you.
• Charges made by third parties, such as payment gateway or bank fees.
• Problems caused by incorrect information you entered, or by tax rules, portal downtime or other third-party services outside our control.
• Plans suspended or closed because of a breach of our Terms and Conditions.

6How to Request a Refund

1. Email support@billingsaathi.com within 7 days of the charge.
2. Use the email address or phone number registered on your Billing Saathi account.
3. Include the payment date, amount, transaction ID or a screenshot of the payment, and the reason for your request.

The more detail you give us, the faster we can check your request.

7Review and Refund Timelines

• We will review your request and reply within 5–7 working days.
• Approved refunds are sent to your original payment method within 7–10 working days of approval.
• The time it takes to reach your account depends on your bank, card network or UPI provider, which we do not control.

If we cannot approve a refund, we will tell you why by email.

8Changes to This Policy

We may update this policy from time to time and will change the "Last updated" date above. A change applies to purchases made after the update; purchases made earlier stay under the policy that applied at the time. Nothing in this policy limits any rights you have under applicable Indian consumer law.

9Contact Us

If you have questions about cancellations, refunds or a charge on your account, please get in touch.