A page looks wrong or doesn’t update

After an update, your browser may still use old files, so a page can look broken, show old figures or a button may not respond. These steps fix most cases.

1. Hard refresh: press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac). This reloads Billing Saathi with the latest files.
2. Check your internet connection. If a message says Network error, wait a moment and try again.
3. Check the financial year in the top bar. If records seem to be missing, they may belong to another year — choose that year or All Data. Financial year
4. Log out and log in again.
5. Clear the browser cache for app.billingsaathi.com, or try another browser such as the latest Chrome or Edge.

If the problem continues, contact support with a screenshot and the steps that cause it.