How can we help?
I didn’t receive my login code (OTP)
Billing Saathi emails you a 6-digit code each time you log in. If it doesn’t arrive or isn’t accepted, work through these steps.
The code doesn’t arrive
- Wait a minute — email can take a little while.
- Check Spam, Junk and Promotions (Gmail’s tabs too). Mark the message as Not spam so future codes land in your inbox.
- Check the email address on the code screen. If it is wrong, click Change and type it again.
- After 30 seconds, click Resend code. Use the newest code — older ones stop working.
What the messages mean
| No account uses that email address yet. Create one first. | You haven’t signed up with this email. Use Sign Up Now, or try the address you signed up with. |
| That code is not right. Please check it and try again. | A digit is wrong, or you used an older code. Type the latest code again. |
| That code has expired. Please ask for a new one. | Codes are valid for a short time. Click Resend code. |
| Too many attempts. Please ask for a new code. | Request a fresh code and type it carefully. |
| A code has just been sent. Please wait a few seconds… | Wait until the timer ends before asking again. |
| Too many codes have been requested for this address. | Wait a while (for example an hour) and try again. |
| This account has been deactivated. | Contact support. |
Using a Google address? You can also sign in with Continue with Google when it is shown. Log in to Billing Saathi